This graphic was developed by Randy Englund in response to a question from an upper manager taking the Project Management Fundamentals course along with the rest of his management team.  He realized his project managers would be developing a powerful set of tools to manage projects, but how would they as managers respond to negotiations required during key stages in the project life cycle.  How can they cope with receiving the truth from people newly skilled on telling it as it is?  This graphic suggests behaviors that would help.

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Here's how managers at various organizational levels can make change "stick" as they look forward to develop a project based organization.  The program management office in the middle provides a crucial link to make it happen.  It takes ALL FOUR actions to be successful:  leadership, learning, means, and motivation.